Help Center

On the HOTEVI homepage, enter your destination, check-in date, check-out date, and the number of guests. Select your preferred currency and click Search. The results page shows all available hotels matching your criteria, sorted by price.

Hotel prices vary between platforms due to differences in availability, demand, and negotiated rates. HOTEVI sources rates from our supplier network in real time. The price you see at checkout is the final confirmed price — there are no hidden charges added later.

Yes. The cancellation policy for your selected room is displayed on the checkout page before you enter any payment details. You can also review it on the hotel's room selection page. These terms are confirmed directly with the hotel at the time of booking.

Yes. Once your payment is processed and you receive a confirmation email with a booking reference (e.g. TL12345678), your reservation is confirmed directly with the hotel. In the rare case of an "On Request" booking, we will notify you by email once the hotel confirms — typically within 24–48 hours.

Visit hotevi.com/bookings.php and enter your email address or your booking reference number. No account or password is required.

Yes, subject to the cancellation policy of your booking. Visit hotevi.com/bookings.php, look up your reservation, and click Cancel Booking. The current cancellation terms and any applicable fees will be shown before you confirm.

For full details, see our Cancellation Policy page.

If you cancel after the free cancellation deadline, a penalty applies in accordance with the hotel's policy. This was shown at the time of booking. Contact us at info@hotevi.com with your booking reference and we will explain the exact penalty and explore any available options.

First, check your spam or junk folder for an email from noreply@hotevi.com. If it is not there, visit hotevi.com/bookings.php to look up your booking by email address or booking reference. If your booking shows as confirmed but you still have not received the email, contact us at info@hotevi.com and we will resend it.

HOTEVI accepts Visa, Mastercard, American Express, and major debit cards via Stripe secure payment. All transactions are processed in USD.

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Your card details are encrypted end-to-end and are never stored on HOTEVI's servers. HOTEVI never has access to your full card number.

No. The total price shown throughout HOTEVI — on the results page, the hotel page, and at checkout — is the complete amount you will be charged. There are no surprise charges or add-ons after payment.

Yes. Email info@hotevi.com with your booking reference and we will send you an invoice within 1–2 business days.

Contact the hotel's front desk as your first point of contact for on-site issues such as room quality, maintenance, or service. If the issue is not resolved, email us at info@hotevi.com with your booking reference and details and we will assist in mediating with the hotel.

HOTEVI does not directly offer travel insurance. We strongly recommend purchasing travel insurance separately before your trip, particularly for bookings with non-refundable rates. Many insurers offer policies that cover cancellation, medical emergencies, and travel disruptions.

We collect your name, email address, phone number, and payment information (processed by Stripe) when you make a booking. We also collect device and session information for security and fraud prevention purposes. See our full Privacy Policy for details.

Yes — the booking details required for your reservation (guest name and contact information) are passed to the hotel and our booking supplier as part of completing your reservation. This data is not used for marketing by the hotel. We do not share your data with third parties for advertising.

You can unsubscribe at any time using the unsubscribe link at the bottom of any marketing email from HOTEVI. Transactional emails (booking confirmation, cancellation notices) cannot be opted out of as they are required for your booking.

Email info@hotevi.com with the subject line Data Deletion Request and your full name and email address. We will process your request in accordance with applicable law within 30 days. Note that booking records may be retained for the period required by financial regulations.