Trust & Safety

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Secure Transactions

All data transmitted between your browser and HOTEVI is encrypted using SSL/TLS. Payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider — the highest standard in the industry. Your card number is never stored on HOTEVI's servers at any point.

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Fraud Detection

HOTEVI monitors transactions for unusual activity. Stripe applies real-time machine-learning fraud detection (Stripe Radar) to every payment. Suspicious transactions may be held for manual review to protect both our customers and our platform.

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Data Protection

Personal data is stored in encrypted databases with strictly limited access. We retain booking data for the period required by law and delete session data automatically. We do not sell, rent, or share your data with third parties for marketing purposes. See our Privacy Policy for full details.

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Hotel Standards

HOTEVI connects to a verified hotel supplier network. Hotel information — including star ratings, amenities, images, and descriptions — is sourced directly from the supplier and cross-referenced for accuracy. If you find incorrect information about a property, please contact us.

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Reporting Concerns

To report suspected fraud, a safety concern, a billing dispute, or any issue with a booking, email us at info@hotevi.com with your booking reference and a description of the issue. We aim to respond within 24–48 hours.

How to Protect Yourself

Always book through hotevi.com — beware of third-party sites impersonating HOTEVI
Check that your browser shows https://hotevi.com and a padlock icon before entering any details
HOTEVI will never ask for your card number by email or phone — all payments go through our secure checkout
Verify that confirmation emails come from noreply@hotevi.com before clicking any links
Do not share your booking reference or personal details with anyone claiming to be from HOTEVI via unsolicited contact
If you receive a suspicious email, forward it to info@hotevi.com so we can investigate

Questions or concerns? info@hotevi.com · Privacy Policy · Contact Us