How Can We Help You?
The HOTEVI support team is here to assist with every aspect of your hotel booking experience. Whether you have a question about an upcoming reservation, need to modify guest details, or want to understand a cancellation policy, we aim to respond to every inquiry within 24 hours. For urgent booking issues — such as a check-in problem or a payment concern — we prioritize your message and typically reply within a few hours during business days.
Common topics our team handles include booking confirmation queries, cancellation and refund requests, payment processing questions, special accommodation requests, and technical issues with the website. If your question is about how HOTEVI works, you may find an instant answer on our Help Center page, which covers the full booking process from search to checkout. Our Frequently Asked Questions page also addresses the most common queries about payments, cancellations, supported currencies, and account-free booking.
HOTEVI offers real-time availability and pricing across more than 500,000 hotels in 200+ countries through our global hotel supplier network. All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor, which means your card details are never stored on our servers. If you need to cancel a booking, the refund timeline depends on the hotel's cancellation policy and your bank — most refunds are processed within 5 to 10 business days.
You can also reach us directly at info@hotevi.com for data requests, partnership inquiries, or any topic not covered by the contact form above. Our platform is available in English, Arabic, Russian, and Georgian, and our support team can assist in all four languages.
