Frequently Asked Questions

Quick answers to the most common questions about HOTEVI.

Booking

How do I book a hotel on HOTEVI?

Search your destination, select dates, choose a room, fill in guest details and pay securely. You receive instant confirmation by email.

Is my booking confirmed immediately?

Most bookings are instantly confirmed. In rare cases you may receive an "On Request" status which is confirmed within 24 hours.

Can I book for someone else?

Yes. Enter any guest name during checkout. The confirmation goes to your email address.

Payment

What payment methods do you accept?

All major credit/debit cards (Visa, Mastercard, Amex) via Stripe secure payment.

Is my payment secure?

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details.

Are prices shown in USD?

Yes. All prices are in USD. Your bank may apply a currency conversion fee.

Cancellation & Refunds

Can I cancel my booking?

Cancellation depends on the hotel's policy shown at checkout. Free cancellation is available on many rooms.

How long does a refund take?

Refunds are processed within 5-10 business days depending on your bank.

What if the hotel is different from what was shown?

Contact us immediately via the Help Center. We will investigate and resolve within 24 hours.

Account & Technical

Do I need an account to book?

No. You can book as a guest using just your email.

How do I find my booking?

Visit hotevi.com/bookings and enter your booking reference and email address.

The site isn't loading properly. What should I do?

Try clearing your browser cache or using a different browser. Contact us if the problem persists.

Still need help? Contact Us  ·  info@hotevi.com

Everything You Need to Know About Booking Hotels on HOTEVI

HOTEVI is an online hotel booking platform that gives you access to over 500,000 hotels across 200+ countries. Our inventory is powered by a global hotel wholesale network, which means you see real-time room availability and live pricing — not outdated cached rates. Whether you're looking for a budget stay in Bangkok, a boutique hotel in Barcelona, or a luxury resort in the Maldives, HOTEVI helps you find and book the right property in minutes.

Booking on HOTEVI works without an account. Simply search for your destination, select your check-in and check-out dates, and choose the number of rooms and guests. The search results page shows you all available hotels with filters for star rating, price range, board type (room only, breakfast included, half board, full board, all inclusive), and free cancellation. Click on any hotel to view detailed information including a photo gallery, amenities list, room options with pricing, cancellation policies, TripAdvisor ratings, and price comparisons with platforms like Booking.com, Expedia, and Hotels.com.

All payments on HOTEVI are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We accept Visa, Mastercard, and American Express. Your card details are handled entirely by Stripe and are never stored on our servers — learn more in Stripe's security documentation. 3D Secure authentication is supported for cards that require it, adding an extra layer of fraud protection to every transaction.

Cancellation policies vary by hotel and room type. When you select a room on HOTEVI, the cancellation policy is displayed clearly before you proceed to payment. Many rooms offer free cancellation up to a specific deadline, while others may be non-refundable at a lower price. According to IATA travel statistics, flexible booking options have become one of the most important factors for travelers worldwide. If your booking qualifies for a refund, the amount is typically returned to your card within 5 to 10 business days, depending on your bank.

HOTEVI is available in four languages — English, Arabic, Russian, and Georgian — and supports six display currencies: USD, EUR, AED, GBP, RUB, and GEL. All bookings are charged in USD, and your bank may apply a standard currency conversion fee. Our platform is designed to serve travelers across the Middle East, the Caucasus, Eastern Europe, and worldwide.

Compared to other booking platforms, HOTEVI offers competitive wholesale-based pricing with transparent fees. There are no hidden charges added at checkout — the price you see on the hotel page is the price you pay. Many of our rates are sourced from the same wholesale inventory used by major travel agencies, which often means lower prices than retail booking sites for the same room and dates.

If you have a question that isn't covered here, visit our Help Center or contact our support team directly. We typically respond within 24 hours and can assist in all four supported languages.

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